Website Support Packages
Unbeatable ROI For the Short- & Long-Term
No matter your roles, you need to ensure that every marketing purchase provides clear and consistent returns on investment. That’s why we thoughtfully craft website support packages that offer you unmatched value and time-saving benefits and average a 260% return on your spend.
Of course, the hard numbers aren’t the only concern. Our website support will allow you and your team to say goodbye to the tedious, time-sapping task of website management. The ROI you’ll see from our packages isn’t just in dollars—it’s in the countless hours you’ll save each month. You can instead invest that time where it matters most: strategically steering your team and your business towards success. Coupled with our commitment to the long-term health and success of your digital properties, we’re not just a support team—we’re an investment in your business’s future.
Hand-Picked Website Support
Cultivating a thriving online presence is a lot like tending a garden — it takes the right mix of steady care, pruning, and strategic planting. That’s where we come in.
At BIPi, we’re your geeky, empathetic, and slightly irreverent website gardeners. We specialize in technical support for marketers, keeping your site healthy, secure, and ready to grow, so you never have to wrestle with broken plugins or DIY fixes again. We offer flexible tiers of WordPress support. The three tiers you see below are each designed to match common stages of growth and levels of in-house capacity, but nothing we do is cookie-cutter. Using these tiers as starting points, we’ll help you pick the right mix of services based on your goals, your tech stack, and your team’s bandwidth.
Whether you just need peace of mind or a full-on technical partner, we’ve got your roots covered.
Small Business
Big-business Advantages- Secure, high-performance hosting
- 24/7 uptime monitoring
- Hosting account management
- Human-led software updates (2x/month)
- Human-performed sitewalks & testing (2x/month)
- DNS & staging site management
- Core performance & analytics monitoring
- Custom maintenance reports (site activity + health)
- Software licensing included
- Task tracking & project transparency
- 30 minutes support per month
- Progressive discounts on 10/20/40 hour blocks
Enterprise
Growth-focused and Responsive- everything in Small Business, plus…
- 2 hours support requests per month (included at a 10% discount)
- Accessibility scans, documentation & fixes
- Advanced analytics & alert monitoring
- Core Web Vitals monitoring
- Image compression for speed & SEO
- Site speed monitoring
- Zapier & API integration support
- Quarterly strategy calls
- Priority support response
- Slack access to our expert team
Concierge
White Glove Service and Support- everything in Enterprise, plus…
- 8 hours support requests per month (included at a 10% discount)
- Dedicated support specialist
- Core Web Vitals reporting
- Monthly strategy & planning calls
- Live annual “Website Wrapped” session
- Proactive UX/UI recommendations
- Landing page design & optimization
- CRM & data integration support
- Email deliverability/security (SPF, DKIM, DMARC, BIMI)
- Multisite support
- Ongoing performance tuning
- … and more – your needs shape the relationship
Small Business
Big-business Advantages- Secure, high-performance hosting
- 24/7 uptime monitoring
- Hosting account management
- Human-led software updates (2x/month)
- Human-performed sitewalks & testing (2x/month)
- DNS & staging site management
- Core performance & analytics monitoring
- Custom maintenance reports (site activity + health)
- Software licensing included
- Task tracking & project transparency
- 30 minutes support requests per month (included at a 10% discount)
- Progressive discounts on 10/20/40 hour blocks
- Annual “Website Wrapped” video
Enterprise
Growth-focused and Responsive- everything in Small Business, plus…
- 2 hours support requests per month (included at a 10% discount)
- Accessibility scans, documentation & fixes
- Advanced analytics & alert monitoring
- Core Web Vitals monitoring
- Image compression for speed & SEO
- Site speed monitoring
- Zapier & API integration support
- Quarterly strategy calls
- Priority support response
- Slack access to our expert team
Concierge
White Glove Service and Support- everything in Enterprise, plus…
- 8 hours support requests per month (included at a 10% discount)
- Dedicated support specialist
- Core Web Vitals reporting
- Monthly strategy & planning calls
- Live annual “Website Wrapped” session
- Proactive UX/UI recommendations
- Landing page design & optimization
- CRM & data integration support
- Email deliverability/security (SPF, DKIM, DMARC, BIMI)
- Multisite support
- Ongoing performance tuning
- … and more – your needs shape the relationship
How It Works
We don’t believe in cookie-cutter support plans. During onboarding, we’ll help you:
- Identify your team’s technical gaps
- Select the support level that fits your current goals
- Choose optional add-ons based on your growth strategy
- Adjust over time as your business evolves
Our support is flexible, strategic, and always tailored to your marketing operations.
Need help figuring out what level you need?
Let’s talk. We’ll walk you through your options and help you craft a plan that keeps your website humming while your team focuses on what matters.
Whether you’re a tender shoot or a seasoned oak, our website support is here to help you thrive online.