Concierge Support

Outsourced Web Operations Management

For large companies with 75+ employees and multiple sites (or a multisite) that require daily or weekly content updates, ongoing staff training, consistent and relevant reporting, and routine strategy consultations, the Concierge Package transforms BIPi into your outsourced Web Operations department.

Not only do we handle all of the behind-the-scenes technical work, we work with your marketing team on an ongoing basis, assist with vetting and training new vendors or specialists when required, and build a solid library of knowledge to help ensure your team is resilient to whatever changes come your way.

What's the ROI?

You’ll see a real value of over $8,400 from this package, plus an average of 30-40 hours per month back in your calendar.

The following are included in the Concierge Support Package

  • Secure, high-performance hosting
  • 24/7 uptime monitoring
  • Regular Backups
  • One-click website recovery
  • Hosting account management
  • Standard SSL security certificate
  • Human-led software updates (2x/month)
  • Human-performed sitewalks & testing (2x/month)
  • DNS & staging site management
  • Google tools installation & data tracking
  • Core performance & analytics monitoring
  • Custom maintenance reports (site activity + health)
  • Software licensing included
  • Task tracking & project transparency
  • Online scheduling with our support staff
  • 8 hours support requests per month (included at a 10% discount)
  • Progressive discounts on 10/20/40 hour blocks
  • Accessibility scans, documentation & fixes
  • Advanced analytics & alert monitoring
  • Core Web Vitals monitoring
  • Image compression for speed & SEO
  • Site speed monitoring
  • Zapier & API integration support
  • Quarterly strategy calls
  • Priority support response
  • Slack access to our expert team
  • Dedicated support specialist
  • Core Web Vitals reporting
  • Monthly strategy & planning calls
  • Live annual “Website Wrapped” session (recorded)
  • Proactive UX/UI recommendations
  • Landing page design & optimization
  • CRM & data integration support
  • Email deliverability/security (SPF, DKIM, DMARC, BIMI)
  • Multisite support
  • Ongoing performance tuning
  • No invoice minimums, smaller billing increments
  • Cancel Anytime
Of course, there are discounts for our plans if you pay quarterly or annually.

Add an additional website to your plan, and get support for the additional site for 10% off!

Ready to get started?

Fill out the form below and we’ll be in touch within two business days to discuss a partnership.

 

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Not quite the package for you?

If our ready-made packages aren’t quite your cup of tea, worry not! We’re happy to build a custom package that perfectly fits your needs. Just like every seed needs its unique nourishment, your support needs won’t always fit into an neat little box. Customization is the key to thriving in the digital jungle, and we’ve got your back(end). Reach out today and we’ll cultivate a perfect, customized package, just for you.
Contact BIPi

Whether you’re a tender shoot or a seasoned oak, our website support is here to help you thrive online.